{"id":574,"date":"2019-03-10T11:14:47","date_gmt":"2019-03-10T11:14:47","guid":{"rendered":"http:\/\/brainwave.kissdev.zone\/?post_type=fw-portfolio&p=574"},"modified":"2020-02-27T12:52:06","modified_gmt":"2020-02-27T11:52:06","slug":"globalna-firma-serwisujaca-urzadzenia-mobilne","status":"publish","type":"fw-portfolio","link":"https:\/\/brainwave.com.pl\/eng\/project\/globalna-firma-serwisujaca-urzadzenia-mobilne\/","title":{"rendered":"Globalna firma serwisuj\u0105ca urz\u0105dzenia mobilne"},"content":{"rendered":"
\n

Wypracowanie rozwi\u0105za\u0144 na powracaj\u0105ce reklamacje klient\u00f3w dla globalnej firmy serwisuj\u0105cej urz\u0105dzenia mobilne<\/h2>\n<\/div>\n

Zostali\u015bmy zaproszeni przez naszego partnera \u2013 firm\u0119 konsultingow\u0105\u00a0Westhill<\/a>\u00a0do w\u0142\u0105czenia si\u0119 w ich proces doradczy maj\u0105cy na celu popraw\u0119 satysfakcji klient\u00f3w i opini\u0119 o firmie.\u00a0Powracaj\u0105ce reklamacje klient\u00f3w by\u0142y najbardziej trapi\u0105cym problemem naszego klienta.<\/span><\/p>\n

Nasza praca polega\u0142a na przygotowaniu i poprowadzeniu warsztatu z zarz\u0105dem firmy na temat kultury firmy i zaanga\u017cowania pracownik\u00f3w linii monta\u017cowej w rozwi\u0105zywanie problem\u00f3w klient\u00f3w.<\/span><\/p>\n

W pierwszej cz\u0119\u015bci warsztatu zaj\u0119li\u015bmy si\u0119 kultur\u0105 i warto\u015bciami firmy wykorzystuj\u0105c plansz\u0119 \u201cCulture Canvas\u201d. To \u0107wiczenie by\u0142o dla uczestnik\u00f3w bardzo cenne. Mimo s\u0142abej opinii klient\u00f3w o firmie, zarz\u0105d, wsp\u00f3lnie z pracownikami odkry\u0142, \u017ce jako firma maj\u0105 kilka historii, kt\u00f3re s\u0105 potwierdzeniem zdefiniowanych warto\u015bci. Oczywi\u015bcie, nie rozwi\u0105zuje to problemu powracaj\u0105cych reklamacji, ale daje motywacj\u0119 i punkt wyj\u015bcia do zmiany wizerunku firmy.<\/span><\/p>\n

W drugiej cz\u0119\u015bci warsztatu skupili\u015bmy si\u0119 na wej\u015bciu w buty klient\u00f3w i pracownik\u00f3w. Dzi\u0119ki temu uczestnicy lepiej zrozumieli ich perspektyw\u0119 i odkryli co mo\u017ce by\u0107 przyczyn\u0105 braku zaanga\u017cowania. Nast\u0119pnie, na podstawie sformu\u0142owanych wyzwa\u0144 projektowych, uczestnicy wygenerowali pomys\u0142y i prototypy rozwi\u0105za\u0144, kt\u00f3re mog\u0105 przetestowa\u0107 w ma\u0142ej skali w swojej firmie.<\/span><\/p>","protected":false},"featured_media":2551,"comment_status":"open","ping_status":"closed","template":"","fw-portfolio-category":[28],"yoast_head":"\nGlobalna firma serwisuj\u0105ca urz\u0105dzenia mobilne - Realizacje Brainwave<\/title>\n<meta name=\"description\" content=\"Poprowadzili\u015bmy warsztat z zarz\u0105dem firmy na temat jej kultury i zaanga\u017cowania pracownik\u00f3w linii monta\u017cowej w rozwi\u0105zywanie problem\u00f3w klient\u00f3w.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Globalna firma serwisuj\u0105ca urz\u0105dzenia mobilne - Realizacje Brainwave\" \/>\n<meta property=\"og:description\" content=\"Poprowadzili\u015bmy warsztat z zarz\u0105dem firmy na temat jej kultury i zaanga\u017cowania pracownik\u00f3w linii monta\u017cowej w rozwi\u0105zywanie problem\u00f3w klient\u00f3w.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brainwave.com.pl\/eng\/project\/globalna-firma-serwisujaca-urzadzenia-mobilne\/\" \/>\n<meta property=\"og:site_name\" content=\"Brainwave\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/brainwavecompl\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-27T11:52:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brainwave.com.pl\/wp-content\/uploads\/2019\/03\/globalna-firma-serwisuj\u0105ca-urz\u0105dzenia-mobilne-design-thinking-600x300-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brainwave.com.pl\/project\/globalna-firma-serwisujaca-urzadzenia-mobilne\/\",\"url\":\"https:\/\/brainwave.com.pl\/project\/globalna-firma-serwisujaca-urzadzenia-mobilne\/\",\"name\":\"Globalna firma serwisuj\u0105ca urz\u0105dzenia mobilne - 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